Post by account_disabled on Dec 30, 2023 3:34:59 GMT -5
It must be remembered that all HubSpot products are developed with an Inbound Marketing base , which ensures that the tools and management of customer service – through this platform – seek to satisfy customers, no matter at what stage. of the buyer's journey are found. Among its main functions, Service Hub includes a CRM, chat tools to communicate in real time with your customers, and self-service functions to offer answers to the most common questions. Next, we will explain the functionalities included in this HubSpot platform. HubSpot Service Hub Features 1. Customer management through CRM Contact stored in HubSpot CRM HubSpot CRM is the foundation of all Service Hub operations As in other solutions, HubSport Service Hub allows you to manage all your clients in one place, through high-level CRM functionalities.
In fact, the basis of HubSpot is its powerful CRM, which is offered from the free version and extends to other solutions of the brand, such as the Sales Hub , the suite aimed at Phone Number List helping you manage and have greater control over your sales activities. HubSpot's CRM not only allows you to store the contact information of potential clients and current clients , but it also becomes the data management center , in which you can have control over the interaction with each of them. Not only will you be able to know the calls, emails and notes of each of them, but also know the service tickets that have been generated for them, the chats they have established with your company and also the interaction with your website. 2.Live Chat From the free version, you can generate a chat channel for your website.
With which you can start conversations with your current customers and manage them from a universal inbox. You can even connect Facebook Messenger to receive and respond to messages from that same inbox, all in real time. In addition, it offers the ability to create templates and pre-designed answers for the most frequently asked questions you receive through this medium. 3.Chatbots chatbot screen created with hubspot service hub This is what a chatbot created in Hubs Spot looks like In order to even better optimize conversations with your company, HubSpot Service Hub allows you to create a chatbot , that is, a small code that serves to respond to repetitive chat communication actions.
In fact, the basis of HubSpot is its powerful CRM, which is offered from the free version and extends to other solutions of the brand, such as the Sales Hub , the suite aimed at Phone Number List helping you manage and have greater control over your sales activities. HubSpot's CRM not only allows you to store the contact information of potential clients and current clients , but it also becomes the data management center , in which you can have control over the interaction with each of them. Not only will you be able to know the calls, emails and notes of each of them, but also know the service tickets that have been generated for them, the chats they have established with your company and also the interaction with your website. 2.Live Chat From the free version, you can generate a chat channel for your website.
With which you can start conversations with your current customers and manage them from a universal inbox. You can even connect Facebook Messenger to receive and respond to messages from that same inbox, all in real time. In addition, it offers the ability to create templates and pre-designed answers for the most frequently asked questions you receive through this medium. 3.Chatbots chatbot screen created with hubspot service hub This is what a chatbot created in Hubs Spot looks like In order to even better optimize conversations with your company, HubSpot Service Hub allows you to create a chatbot , that is, a small code that serves to respond to repetitive chat communication actions.